The Softphone SIP - VOIP

VoIP softphones: in this category you will find several articles on the operation of VoIP softphones, but also answers to questions already asked by our users on the use of VoIP softphones and answered by our specialists. If you are looking for an answer about the operation of VoIP softphones, their resources, configuration guides, a tutorial or other additional information about VoIP softphones, you have come to the right place. Do not hesitate to leave us your question in the comments of the desired service and we will be happy to respond quickly.

  1. I set up the Zoiper softphone on Android, everything works, but when I call my DID number, the call goes to the voicemail

    Your question:

    I set up the Zoiper softphone on Android, everything works, and I receive the calls. But after a few minutes, when I call the number the call goes to the voicemail, and I receive a message in the Zoiper application that tells me that I received an incoming call, but the phone did not ring.

    My internet connection is 4G Orange.
    Do I need to add credit to receive calls?
    Can you help me?

    Our answer:

    The reception of calls in the DID number is free when you use the ZOIPER application to receive calls. Your problem should be related to the operation of the ZOIPER in the background.

    To solve this problem, try the following steps:

    1 - Open the Zoiper enter “Setting”,
    2 - Go to Connectivity and check the box "Keep wi-fi alive",
    3 - Also check the box “Run in the background”,
    3 - On your Android, click on “Setting” and look for Application,
    4 - In applic...

    Read more »
  2. How to make and receive calls from my Android phone?

    Your question:

    I just purchased a Canadian DID number on Hivoox, I received the account data and I would like to know how to make and receive calls from my Android phone.

    Our answer:

    You can easily use your line on an Android mobile phone, using our tutorial to configure the Android. We add the tutorial here.

    Do not hesitate to contact us if you have any difficulties with this tutorial. We will be happy to help you set up your Android phone through the phone or chat available on our site.

    You can also leave your questions in the comments and we will respond.

    ...
    Read more »
  3. Configure zoiper on mobile or Tablet

    Please download ZOIPER from your apple store or google play.
    Then follow this tutorial to configure the zoiper:

    1- Dowload and install zoiper
    2- Open zoiper and go to SETTING
    3- Then go to ACCOUNT
    5- ADD NEW ACCOUNT

    Do you already have an account?
    Please make YES.

    Then choose manual.
    ACCOUNT NAME : Hivoox
    USERNAME: Your sip user 878xxxxxx
    PASSWORD: Your sip password
    HOST/DOMAIN : sip.hivoox.com

    Now, go to Audio Codecs, and activate the codecs ulaw, alaw.
    If you have paid version of zoiper, please activate also the codec G729.
    Please deactivate all other codecs.
    Then make ok or save.

    Your mobile can now make and receive calls...

    Read more »
  4. Tutorial ZOIPER for PC, Mac or LINUX

    With this tutorial, you can configure the ZOIPER 3 softphone on your Windows, Mac or LINUX computer to make and receive calls with the Hivoox VoIP services. To use the tutorial it is necessary that you have the ZOIPER SOFTPHONE installed on your WINDOWS, MAC or LINUX computer first and have the Hivoox voip line data at hand.

    You can download the ZOIPER SOFTPHONE on the www.zoiper.com page. As soon as you have the ZOIPER installed, you can follow the instructions in the tutorial to configure it and start enjoying voip calls with Hivoox Telecom...

    Read more »
  5. Tutorial to configure Bria Softphone on PC or Mac

    With this tutorial, you can configure the BRIA softphone on your Windows or Mac computer to make and receive calls with the Hivoox VoIP services. To use the tutorial, it is necessary that you first have the Bria softphone installed on your PC or MAC and have the data of your Hivoox voip line at hand.

    You can download the bria softphone on the Counterpath Corporation page. As soon as you have the Bria softphone installed, you can follow the tutorial instructions to set it up and start enjoying voip calls with Hivoox Telecom...

    Read more »
  6. Tutorial of X-LITE for PC or Mac

    With this tutorial, you can configure the X-LITE softphone on your PC or Mac computer to make and receive calls with the Hivoox VoIP services. To use the tutorial, it is necessary to have the X-LITE softphone installed on your PC or WINDOWS first and have the Hivoox voip line data at hand.

    You can download the X-LITE softphone on the Counterpath Corporation page. As soon as you have the X-LITE installed, you can follow the tutorial instructions to set it up and start enjoying voip calls with Hivoox Telecom.

    ...

    Read more »
  7. What to do if the Softphone does not register on PC or Mac

    If the Softphone does not register on your PC, Mac or mobile, follow the instructions below. You must test each of these actions for resolution.

    Check that you have correctly inserted the password, the sip user and the sip server, without spaces before or after.

    Check that your router or modem allows traffic on port 5060 or 7060.
    Verify that your firewall does not block softphone traffic.
    In the fields "sip Server / Domain / Host / Proxy sip" set correctly “sip.hivoox.com”.

    Try replacing sip.hivoox.com with 87.238.224.117.

    Restart your computer and the router.
    If the problem persists, contact us and we will help you solve it...

    Read more »
  8. Media5fone on your mobile or tablet

    To configure the Media5fone softphone, we recommend that you follow the steps below and have your Hivoox account information at hand.

    FIRST PART

    1- Open the Media5fone and on the keyboard, click on MORE on the right to enter the menu.
    2- Press on SETTINGS
    3- SIP ACCOUNT CONFIGURATION
    4- In TITLE put the user sip: 8XXXXXXXXXX
    5- In USER OR NAME put the user sip: 8XXXXXXXXXX
    6- In PASSWORD: enter the SIP password
    7- Next go to SERVERS and put “sip.hivoox.com” in address.
    8- Click on FINISH to return to the main page.

    Note: If the account has been correctly registered, a welcome message will appear asking you to buy the application. Click on close to see the keyboard.

    On the keyboard, the call button will be green.

    SECOND PART

    1- Once the registered account, press MORE on the right to enter the menu.
    2- Press on SETTINGS
    3- SIP ACCOUNT CON...

    Read more »
  9. Audio problem with softphone

    Softphones work very well with our voip services. If you have audio problems with the softphone, check the following steps to resolve it. We recommend that you check your internet connection and audio codecs. With our services, you can use the codecs G711u, G711a, PCMU, PCMA, ulaw, alaw and G729.

    With other voip providers, you should only use the audio codecs authorized by them. Keep in mind that only authorized codecs should be active if you want to have good audio quality. Disable any other codec available in the codecs list. If your device does not allow you to disable the audio codec, put the authorized codecs first.

    Some tips to help you:

    Make sure your headphones work well.
    Make sure the headphones are properly connected to the computer.
    Do audio tests directly on the softphone.
    Check the playback and recording volume of your computer.
    Verify that only the audio codecs listed above are active.
    Change the position...

    Read more »
  10. Tips and tricks for setting up softphones on your computer

    When we buy the service of a voip service provider, we are often faced with the configuration of the sip terminal such as: ip phone, sip adapter, voip mobile applications, zoiper, bria, x-lite, etc.) In this article, we will discover the Basic concepts to configure any softphone on your Windows, Mac or Linux computer, without having specific knowledge of voip. It should be noted that this article considers the general operation of sip and softphone accounts of all kinds.

    Choose a softphone.

    If you are looking for a softphone for your computer, I find it important to point out a few that have an excellent reputation in the voip market. I'm only talking about 2 softphones, but this article will help you set up most of the softphones on the market.

    Zoiper - Provided by zoiper.com, this softphone works great and is very easy to set up. There is a free and paid version. The free version works...

    Read more »
Page
Help Desk Ticket